Manager of Client Success

Join Veho as a Manager of Client Success, where you will be the primary point of contact for client relationships and the owner of the client account P&L. You will build relationships with external clients, solve their delivery and returns challenges, and create value for Veho's clients by delivering on commitments and innovating new product or service offerings. You will also manage strategic client relationships, drive planning sessions, conduct quarterly business reviews, and communicate regularly with clients to evaluate satisfaction.

• Retain and grow revenue within your portfolio of accounts by identifying opportunities that will increase our book of business and top-line revenue opportunities.
• Manage strategic client relationships, ensuring operational alignment, error management, and continuous improvement, while owning regular operational client cadence.
• Partner with the Veho Expansion team to develop a client expansion strategy that addresses our client's needs and grows the partnership.

• 4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), Operations or entrepreneurial/founder experience
• Advanced level of cross-functional collaboration and execution of changes to established processes
• BA/BS degree or similar college-level education
• Proven success in solving operational challenges with a creative, data-first approach
• Leadership in developing world class client presentations/QBR leadership
• Ability to thrive in a fast-paced environment and meet specific goals
• Experienced in on-boarding clients; implementation and integration experience
• Experience building relationships with executive-level external clients through active listening
• Experience within consulting, logistics, e-commerce, or transport-tech industries
• High degree of emotional intelligence
• Experience in data analysis; strong Excel/Google Sheet skills, SQL is a plus