Customer Success Manager (Enterprise, Central)

Join Chainguard as a Customer Success Manager, where you will be the primary point of contact for our Enterprise customers post-sales. You will lead customer engagements across onboarding, implementation, and adoption, working closely with various internal teams to ensure successful onboarding and support. You will also advocate for customer needs within the organization, manage issues, develop product expertise, provide training and education, and manage customer accounts. This is a remote position with unlimited PTO, equity/stock options, and comprehensive health insurance coverage.

• Lead the technical onboarding process for new customers, partnering with them to understand their requirements and formulate an onboarding plan.
• Act as the voice of the customer within the organization, advocating for their needs and requirements to internal teams.
• Develop relationships with multiple levels of customer stakeholders, working closely with sales teams to identify opportunities for renewal and expansion.

• Previous early-stage startup experience
• Relevant domain knowledge of one or more of the following; Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle
• Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field
• Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle
• This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc
• This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy
• An entrepreneurial mindset - this is a new team at Chainguard where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve customers
• 3+ years experience in SMB and mid-market customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support
• Driven, high emotional intelligence, and strong priority management skills
• Passion for technology & cybersecurity