Senior Technical Support Engineer

Join Chainguard as a Senior Technical Support Engineer, where you'll tackle complex customer issues involving Chainguard Images, communicate effectively with both technical and non-technical audiences, and contribute to the overall success of the company. Enjoy benefits such as equity options, unlimited PTO, remote work flexibility, and comprehensive health coverage.

• Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
• Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
• Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.

• A curious soul who learns faster than a caffeinated squirrel
• Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut
• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus
• You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world
• 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers
• You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff
• You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more
• Startup experience? Even better. You’ve navigated fast lanes before
• You’ve spent 5+ years supporting enterprise customers with a confident, calm approach
• You deliver top-tier customer experiences with stellar written and verbal communication
• Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning