Customer Success Manager (Commercial)

Join Chainguard as a Customer Success Manager, where you will be the primary point of contact for our Commercial customers post-sales. You will lead customer engagements across onboarding, implementation, and adoption, working closely with various internal teams to ensure successful onboarding and support. This role requires strong relationship-building skills, technical knowledge, and a passion for technology and cybersecurity. Benefits include equity/stock options, unlimited PTO, remote work, and comprehensive health coverage.

• Lead the technical onboarding process for new customers, partnering with them to understand their requirements and formulate an onboarding plan.
• Develop relationships with multiple levels of customer stakeholders, working closely with sales teams to identify opportunities for renewal and expansion.
• Act as the voice of the customer within the organization, advocating for their needs and requirements to internal teams.

• Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field
• This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or C-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new processes or practices to ensure we best serve customers
• Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle
• Driven, high emotional intelligence, and strong priority management skills
• 2+ years experience in customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support
• Previous early-stage startup experience
• Passion for technology & cybersecurity
• Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle