Senior Manager of Client Growth & Success (Enterprise Accounts, Direct)

Join Twin Health as a Senior Manager of Client Growth & Success, where you'll build strategic partnerships with mid-sized enterprise organizations. You'll manage a portfolio of clients, develop deep expertise in Twin Health's programs, and provide data-driven recommendations to improve program adoption and client satisfaction. This remote position is ideal for someone with a strong background in client success, strategic account management, or consulting within the healthcare industry.

• Gérer un portefeuille de clients d'entreprise de taille intermédiaire, en équilibrant le temps et l'attention entre les comptes de différentes tailles et complexités.
• Établir et maintenir des relations stratégiques de confiance avec les parties prenantes exécutives, RH, avantages, cliniques et opérationnelles pour garantir l'alignement avec les priorités organisationnelles.
• Développer une expertise approfondie dans les programmes de Twin Health, les opérations cliniques, le processus de mise en œuvre et les stratégies de marketing de croissance pour servir de consultant stratégique.

• This role is ideal for someone who is energized by partnering with clients, driving measurable outcomes, and creating value for clients and members
• Success in this role requires strong relationship management, consultative problem-solving, and the ability to align cross-functional teams around client goals to maximize program adoption, outcomes, and long-term partnership success
• The ideal candidate is highly organized, resourceful, and customer-obsessed. You are a strategic thinker who is equally comfortable rolling up your sleeves to solve problems, navigating ambiguity, motivated by impact, and naturally collaborative
• Experience supporting mid-sized to large enterprise organizations with multiple stakeholder groups is strongly preferred
• 6+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare or health benefits
• This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles
• A collaborative mindset and passion for delivering measurable client outcomes
• Highly organized with exceptional attention to detail, accountability, and follow-through
• Compelling presentation and storytelling skills, to be assessed during the recruiting process
• Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value
• Strong analytical, strategic thinking, and problem-solving abilities with the ability to translate data into actionable recommendations
• Experience working within matrixed organizations with multiple executive, clinical, operational, and technical stakeholders
• Demonstrated ability to influence without direct authority and successfully lead cross-functional initiatives across diverse stakeholder groups
• Willingness and ability to travel as needed
• Experience coaching or mentoring colleagues is preferred
• Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment
• Exceptional relationship-building, communication, presentation, and executive influencing skills