Client Growth & Success Manager

Join Twin, a fast-growing health technology company, as a Client Growth & Success Manager. In this role, you will manage a portfolio of mid-sized employer clients, build strong relationships, and drive engagement, satisfaction, and retention. You will collaborate with various teams, provide data-driven recommendations, and lead strategies to maximize program adoption and member engagement. This remote position is available to US-based applicants only.

• Gérer un portefeuille de clients employeurs de taille intermédiaire, établir des relations solides et mettre en œuvre une approche évolutive pour les maintenir engagés.
• Collaborer avec les équipes internes pour aligner les efforts sur les priorités des clients, maximiser l'utilisation des programmes et soutenir le succès à long terme.
• Assumer la responsabilité de la gestion du cycle de renouvellement et d'expansion, en identifiant et en poursuivant les opportunités d'upsell.

• The ideal candidate is a self-starter, highly organized, resourceful, and customer-obsessed. You are both a strategic thinker and a hands-on operator, comfortable navigating ambiguity, motivated by impact, and naturally collaborative
• You are energized by carrying a number, comfortable managing a high volume of accounts, and disciplined about where you spend your time
• Proven track record of meeting or exceeding renewal and/or upsell quotas
• A collaborative mindset and a passion for making a meaningful impact
• Working knowledge of CRM tools (Salesforce preferred) and comfort forecasting renewals and pipeline
• Exceptional communication and relationship-building skills
• Comfort using data tools and AI to work efficiently and improve how we serve clients at scale
• Comfortable navigating ambiguity in a high-paced company, and working independently
• Skilled at understanding Twin’s programs, functionality, and best practices; able to confidently answer client questions and present tailored solutions
• This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• 3+ years of experience in client success, account management, or a similar customer-facing role within a SaaS, health, or services-driven organization
• Strong analytical and data storytelling skills
• Ability to travel as needed
• Ability to build and use repeatable playbooks, templates, and one-to-many motions to serve clients efficiently at scale
• Experience managing a high volume of accounts, with strong judgment in prioritizing time and effort based on client risk and opportunity
• Proven track record of driving client growth, engagement, and retention
• Highly organized with excellent attention to detail and follow-through
• The flexibility and agility to work cross-functionally in a fast-paced environment
• Adept at managing a diverse client portfolio, understanding client culture, priorities, and goals, and effectively conveying needs internally to align resources
• Strong problem-solving abilities
• Experience using data to guide prioritization
• Comfortable navigating large volumes of information and ambiguity, asking the right questions, analyzing situations, and uncovering root causes to solve challenging problems