Principal Manager, Client Growth & Success (Enterprise Accounts, Direct)

Join Twin Health as a Principal Manager of Client Growth & Success. In this role, you will build strategic partnerships with complex healthcare organizations, drive measurable outcomes, and create value for clients, providers, and members. You will navigate integrated healthcare delivery organizations, develop deep expertise in Twin Health's programs, and provide data-driven recommendations to improve program adoption and client satisfaction. Additionally, you will manage the full client renewal lifecycle, identify expansion opportunities, and lead cross-functional collaboration. This is a remote position based in the U.S. with a comprehensive benefits package.

• Deliver exceptional client value by building and maintaining trusted relationships with executive, clinical, and operational stakeholders.
• Drive adoption and engagement by developing and executing strategies that maximize program adoption, provider engagement, and member participation.
• Own and manage the full client renewal lifecycle for your portfolio, ensuring successful renewals and long-term client retention.

• Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment
• Strong understanding of healthcare delivery models, clinical operations, population health, and value-based care principles
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Experience managing highly matrixed enterprise organizations with multiple executive, clinical, operational, and technical stakeholders
• Exceptional relationship-building, communication, presentation, and executive influencing skills
• Highly organized with exceptional attention to detail, accountability, and follow-through
• Demonstrated ability to influence without direct authority and successfully lead cross-functional initiatives across diverse stakeholder groups
• Willingness and ability to travel as needed
• Experience navigating client relationships within unionized or collective-bargaining environments is a plus
• Experience supporting integrated delivery networks (IDNs), health systems, integrated payer-provider organizations (pay-viders), value-based care organizations, or other complex healthcare enterprises is strongly preferred
• A collaborative mindset and passion for delivering measurable client outcomes
• Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value
• Experience scaling clinical or provider training programs during periods of growth or expansion preferred
• Strong analytical, strategic thinking, and problem-solving abilities with the ability to translate data into actionable recommendations
• 8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare