Client Growth & Success Principal Manager (Enterprise Accounts, Direct)

Join Twin Health as a Principal Manager, Client Growth & Success. In this role, you will build and maintain strategic relationships with large enterprise clients, navigate complex organizational structures, and provide data-driven recommendations to improve program adoption and client satisfaction. You will also manage the full client renewal lifecycle and identify expansion opportunities. This remote position is ideal for someone with 8+ years of experience in client success or strategic account management within healthcare.

• Establish and maintain trusted relationships with executive stakeholders in large enterprise organizations to ensure alignment with organizational priorities and long-term success.
• Provide data-driven, consultative recommendations to improve program adoption, member engagement, clinical outcomes, and overall client satisfaction.
• Drive momentum and decision-making with clients that operate on long, multi-layered decision cycles, proactively bringing recommendations and next steps.

• This role is ideal for someone who is energized by partnering with clients, driving measurable outcomes, and creating value for clients and members
• Success in this role requires strong relationship management, consultative problem-solving, and the ability to align cross-functional teams around client goals to maximize program adoption, outcomes, and long-term partnership success
• The ideal candidate is highly organized, resourceful, and customer-obsessed. You are a strategic thinker who is equally comfortable rolling up your sleeves to solve problems, navigating ambiguity, motivated by impact, and naturally collaborative
• Demonstrated ability to influence without direct authority and successfully lead cross-functional initiatives across diverse stakeholder groups
• 8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare
• Experience managing highly matrixed enterprise organizations with multiple executive, clinical, operational, and technical stakeholders
• This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Willingness and ability to travel as needed
• Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles
• Exceptional relationship-building, communication, presentation, and executive influencing skills
• Experience supporting large, complex enterprise organizations is strongly preferred
• Highly organized with exceptional attention to detail, accountability, and follow-through
• Strong analytical, strategic thinking, and problem-solving abilities with the ability to translate data into actionable recommendations
• Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment
• Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value
• Experience scaling programs across large, geographically distributed populations during periods of growth or expansion preferred
• A collaborative mindset and passion for delivering measurable client outcomes