Enterprise Customer Success Manager

Join Ivo, a rapidly growing contract intelligence platform trusted by major companies like Uber, Meta, and IBM. As an Enterprise Customer Success Manager, you'll play a crucial role in ensuring our customers achieve their business objectives and derive maximum value from our product. Your responsibilities will include onboarding customers, providing support, managing accounts, delivering product education, and advocating for customer needs. Ideal candidates will have 3-6 years of experience in SaaS customer success or account management, exceptional communication skills, and a strong understanding of customer success strategies.

• Lead customers through the onboarding process and establish success plans tailored to their goals and requirements.
• Act as the primary contact for customer inquiries, providing timely and effective resolutions to ensure optimal product usage.
• Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as the “quarterback” for assigned accounts.