Enterprise Customer Success Manager

Join Ivo, a fast-growing startup revolutionizing the contracting process with AI technology. As an Enterprise Customer Success Manager, you will play a crucial role in ensuring our customers achieve their business objectives and derive maximum value from our product. You will lead customer onboarding, provide support, manage accounts, educate customers, advocate for the product, and drive user adoption. Ideal candidates have 3-6 years of experience in SaaS customer success or account management, exceptional communication skills, and a strong understanding of customer success strategies.

• Lead customers through the onboarding process and establish success plans tailored to their goals and requirements.
• Act as the primary contact for customer inquiries, providing timely and effective resolutions to ensure optimal product usage.
• Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as the “quarterback” for assigned accounts.