Account Manager

Join Veho, a fast-paced, high-growth company, as an Account Manager. In this hybrid role, you will manage a book of Enterprise and Mid-Market accounts, ensuring operational excellence and driving long-term strategic growth. You will be the main point of contact for clients, develop account plans, and execute growth strategies. Additionally, you will engage with clients, monitor account health, and solve operational issues. This position offers competitive salaries, meaningful equity opportunities, and a comprehensive benefits package.

• Support and manage a book of Enterprise and Mid-Market accounts, serving as a main point of contact both externally with the client and internally across Veho teams.
• Own net revenue retention and account growth targets for your book of business. Drive expansion by identifying and executing on opportunities within existing accounts.
• Understand each account deeply, mapping out account plans, identifying growth opportunities, and building and executing strategies to expand revenue and deepen the client relationship over time.

• A Relationship Builder: You develop deep, trust-based relationships with clients and internal stakeholders alike. You present a unified front, earn credibility through competence and follow-through, and advocate for both the client and Veho's internal teams
• A Strategic Thinker & Doer: You can zoom out to develop a growth strategy for an account and zoom in to investigate a package-level issue in the same afternoon. You are comfortable context-switching between high-level planning and hands-on execution
• A Client-First Operator: You keep your accounts running like well-oiled machines. You don't just react to problems — you anticipate them and deliver solutions before the client even asks
• A Strong Communicator: You write clearly and concisely, speak compellingly to different audiences. You tailor your communication to the stakeholder, context, and urgency of the situation
• AI-Native: You champion the use of AI tools to accelerate your work and are eager to lead by example in embracing new ways of working
• Data-Driven: You are comfortable using dashboards, SQL queries, and AI tools to monitor performance, identify trends, and build compelling narratives for QBRs and internal reviews
• Communication & Executive Presence: Skilled at preparing and delivering business reviews, building account plans, and communicating confidently with stakeholders at all levels — from warehouse managers to client executives
• Account Management Expertise: 5+ years of experience in Account Management, Client Success, or a similar client-facing role with direct ownership of a book of business
• Cross-Functional Fluency: Experience working across Operations, Product, Engineering, and Finance teams to solve client problems and drive outcomes in a fast-paced, high-growth environment
• Industry Background: Prior experience in logistics, supply chain, e-commerce, or last-mile delivery is strongly preferred. Familiarity with transportation management, warehouse operations, or parcel delivery ecosystems is a significant plus