Senior Contracts and Legal Operations Manager

Join Outreach's Legal team as a Senior Contracts and Legal Operations Manager. This fully remote role combines commercial contracting and legal operations, providing coverage of Legal's contracting queues and shaping the systems, processes, templates, and reporting that Legal and the broader business rely on. You will work closely with various cross-functional teams and drive the adoption of AI in Legal's daily work.

• Independently handle intake, triage, and negotiation of agreements within defined templates, playbooks, and fallback positions.
• Shape the systems, processes, templates, and reporting that Legal and the broader business rely on, including driving AI adoption into Legal’s daily work and workflows.
• Serve as Legal’s primary operational partner to the Outreach Business Systems team for CLM, contract repository, reporting, and other legal technology initiatives.

• Experience managing high-volume contract intake or legal queues
• Experience independently negotiating standardized commercial agreements within established templates, playbooks, fallback positions, and escalation frameworks
• Strong project management skills across multiple concurrent systems and process initiatives
• Experience developing practical, business-facing process documentation and enablement materials
• Seven (7) or more years of relevant commercial contracts or legal operations experience, preferably including meaningful in-house experience in SaaS or enterprise technology
• Interest or experience using AI in contracting, legal operations, or business workflows
• Ability to connect individual workstreams to broader business goals and measurable outcomes
• Excellent written and verbal communication, organization, accuracy, perseverance, and professional judgment
• Strong issue-spotting and escalation judgment
• Experience with Ironclad, Salesforce, Atlassian Jira, Mindtickle, or comparable legal technology and business systems, including familiarity with CLM (Ironclad) implementation, configuration, or optimization projects
• Experience building or improving contract-repository reporting and data analytics for business stakeholders
• Background in SaaS commercial contracting, including familiarity with subscription models, data processing agreements, and AI-related contract terms
• Relevant paralegal, contracting, project management, privacy, or legal operations training or certification is helpful but not required