Director of Client Solutions

Join Courier Health, a company dedicated to improving patient access to life-saving therapies. As the Director of Client Solutions, you will lead a high-performing team, manage a dedicated portfolio of accounts, and have a significant impact on how Courier Health serves its clients and ultimately helps patients. You will work closely with internal organizations and be the voice of the customer, advocating for their needs and helping to shape the future of Courier Health's platform and service offering.

• Strategic ownership of flagship accounts, serving as the senior partner for important clients and advising on their Patient Services and Field Access strategy.
• Leading, coaching, and growing a high-performing Client Solutions team, setting clear expectations and raising the bar on client work.
• Owning the long-term health of a book of business, driving retention, renewals, and expansion across your team’s accounts.

• This is a role for someone who wants to do consequential work and build the function that delivers it
• Bias toward action and comfort with ambiguity. You don't need perfect information or a full playbook to move forward and make good decisions
• Comfortable and energized staying hands-on, both internally and externally (whether that's advising at the executive level or diving into the weeds with your team)
• Comfortable with client travel, roughly 25% of the time in-person at client locations
• Experience owning portfolio-level outcomes: retention, renewal, and expansion targets across a book of business
• Strong executive presence, and you are comfortable advising and presenting to C-suite leadership and can hold a room
• Experience in, or genuine interest in building expertise in, the rare disease and specialty pharma ecosystem, patient journey, and healthcare technology
• Proven track record leading complex, multi-workstream engagements for enterprise clients
• Strong analytical judgment and value orientation. You can articulate a vision for the value our platform will add to our clients and their patients, and tell a clear story once the data is in
• 10 to 12+ years of experience in SaaS delivery, customer success, account management, or strategic consulting
• A people leader at heart: you've directly managed and developed client-facing team members, with a track record of growing people into bigger roles
• Direct experience in healthcare technology or life sciences services
• Experience building or maturing a client-facing function, including processes, playbooks, and hiring
• Able to hold your own in technical conversations about integrations and data flows; you don't need to build it, but you can pressure-test it