Department Manager (B2B Collections)

Join Enova, a leading fintech company, as a Department Manager for B2B Collections. In this role, you will lead the Small Business collections team, focusing on early, mid, and late-stage collections. You will be responsible for executing operational strategies, driving team efficiency, and building strong relationships with business partners. This hybrid position offers a range of benefits, including health insurance, paid time off, and a 401(k) matching program.

• Lead the daily functions of the Small Business collections team, focusing on early, mid, and late-stage collections.
• Drive the execution of operational strategies, identify and solve bottlenecks, and drive accountability for performance standards.
• Build the organization to ensure leadership depth that produces both sustainable and scalable growth, and drive the team towards maximum efficiency and overall effectiveness.

• Experience making data driven decisions
• Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules)
• Expertise in building strong relationships with internal and external business partners
• Experience in fintech, digital lending, or a customer-oriented bank
• 7+ years of leadership experience in Consumer and/or B2B Collections inclusive of multi-layer leadership and large collection agent networks (remote/hybrid/75+ headcount)
• Passionate about AI and how to incorporate these technologies to better serve and support borrowers
• Ability to quickly resolve problems and adapt to changes with ease