Contact Center Supervisor (Collections)

Join Enova, a leading financial technology company, as a Contact Center Supervisor - Collections. In this role, you will oversee the day-to-day functions of a team of representatives, ensuring success and a quality customer experience. You will manage metrics, performance criteria, policies, and procedures to continuously improve productivity. Additionally, you will conduct one-on-one meetings, coaching sessions, and performance reviews, while also assisting with new hire interviews and onboarding. This hybrid position requires in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. Enjoy a comprehensive benefits package, including health, dental, and vision insurance, PTO, paid holidays, and more.

• Superviser les fonctions quotidiennes d'une équipe de représentants, en veillant à leur formation et à leur développement.
• Gérer les indicateurs de performance, les critères de performance, les politiques et les procédures pour améliorer la productivité des représentants.
• Participer au processus d'embauche et d'intégration des nouveaux employés au sein de votre fonction.

• Ability to coach, train, and motivate employees and evaluate their performance
• Capable of remaining calm under pressure and navigating tense situations, especially during busy hours
• 3 years of leadership experience in related capacity
• Excellent written and verbal communication skills
• Experience within the financial industry and/or loan operations