Product Manager (Recurring Jobs, Service Plans)

Join Housecall Pro, a fast-growing technology company, as a Product Manager II. In this role, you will drive key product objectives for the Recurring Jobs and Service Plans product area, helping service professionals build lasting customer relationships and generate predictable revenue. You will partner closely with cross-functional teams, translate customer insights into a focused roadmap, and drive product execution from planning through launch and iteration. Enjoy benefits such as healthcare coverage, competitive pay, remote work, and opportunities for career acceleration and personal development.

• Identifying and prioritizing opportunities that make it easier for Pros to create, sell, manage, bill for, and deliver recurring services.
• Partnering closely with Engineering, Design, Data, Product Marketing, and Product Operations to lead product work from customer discovery and strategy through launch, measurement, and iteration.
• Translating customer and business insights into a focused roadmap, defining meaningful measures of success, and balancing customer experience, commercial outcomes, and technical considerations.

• Ability to consistently work Eastern Time hours to support collaboration with the squad and cross-functional partners
• Bachelor's degree in a related field or equivalent work experience
• Experience with product analytics, experimentation, and customer engagement tools (i.e. Amplitude, Segment, Braze, LaunchDarkly)
• Understanding of recurring billing and subscription lifecycle considerations such as billing experiences, plan management, customer retention, and ongoing service relationships
• Demonstrated ability to independently drive complex cross-functional product work from discovery and requirements definition through launch and iteration
• Experience with payments, subscription billing, service plans, memberships, or recurring and loyalty products
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Strong knowledge of Product Management methodologies, user experience (UX) principles, product discovery, experimentation, and agile development practices
• 5+ years of experience in product management or a closely related product discipline
• Ability to move between product strategy and hands-on execution while effectively navigating competing priorities and ambiguity
• Curiosity, adaptability, and the ability to quickly learn new customer, product, and technical domains
• Strong analytical and problem-solving skills with a track record of using customer research, product data, and business insights to inform decisions
• Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work
• Deep customer empathy and strong instincts for creating intuitive user experiences