Lead Enterprise Revenue Architect (Customer Success)

Join Gong, a leading AI-powered revenue intelligence platform, as a Lead Enterprise Revenue Architect. In this strategic role, you will partner with our largest customers to drive revenue transformation and operationalize the use of Gong into tangible business results. You will work closely with executive stakeholders and operational teams, architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle. Your success will be measured by activation and adoption, key persona engagement, customer value realization, and revenue impact.

• Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS.
• Map current-state customer processes to AI-driven workflows that translate to revenue outcomes.
• Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms.

• 10+ years proven experience in managing complex enterprise accounts with multiple stakeholders
• Excellent communication, negotiation, and presentation skills
• Data-driven mindset with a focus on delivering measurable outcomes
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
• Our RAs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!
• Passion for driving customer outcomes and contributing to a high performing and accountable work culture
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations