Enterprise Revenue Architect (Senior Manager)

Join Gong, a leading AI Operating System for revenue transformation. As an Enterprise Revenue Architect (Senior Manager), you will be a strategic partner to our largest customers, guiding executive stakeholders and operational teams to drive revenue through Gong's platform. You will lead a high-performing team, design and execute revenue transformation strategies, oversee workflow architecture, drive adoption and change management, and manage renewal and expansion. This role requires excellent communication skills, a data-driven mindset, and experience in customer-facing roles, preferably in the financial services or healthcare industries.

• Architecting workflows and driving revenue transformation for customers using Gong's AI Operating System.
• Leading a high-performing team of Revenue Architects, providing coaching on account strategy and value realization.
• Partnering with senior GTM leaders to design and oversee the execution of strategies that modernize revenue operations.

• Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level
• Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations
• Passion for driving customer outcomes and contributing to a high-performing and accountable work culture
• Our Managers are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top leaders have a growth mindset, pride themselves in being coachable, and are dedicated to winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!
• Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives
• Experience working with Financial Services or Healthcare customers, or professional work experience in those industries
• 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar)
• 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company