Technical Account Specialist

Join Gong, a leading company in the sales intelligence space, as a Technical Account Specialist. In this role, you will serve as a technical advisor for both Premium and non-Premium customers, leading scoped technical advisory engagements and translating complex technical challenges into customer outcomes. You will partner cross-functionally with various teams and own and deliver technical health reviews. This is a unique opportunity to make a strategic impact in a fast-paced, high-growth environment.

• Servir como asesor técnico para clientes Premium y no Premium, brindando orientación consultiva sobre las capacidades del producto, la salud de la integración y la configuración.
• Liderar compromisos de asesoría técnica limitados en el tiempo, desde el descubrimiento hasta el cierre, documentando recomendaciones y confirmando resultados.
• Colaborar de manera transversal con el Éxito del Cliente, Servicios Profesionales, Producto e I+D, utilizando un buen juicio para distinguir las necesidades de asesoría técnica de los problemas de ruptura.

• Comfort context-switching across a pooled portfolio of customers and shifting priorities, rather than managing a fixed book of business
• Proven ability to translate technical details into clear, actionable next steps for non-technical stakeholders
• Excellent communication and customer engagement skills, especially in high-stakes or urgent situations
• Strong technical acumen and curiosity — able to understand system architecture, APIs, integrations, and troubleshooting workflows
• Proven ability to quickly build credibility and trust with customers without the benefit of an ongoing, dedicated relationship
• 3–5+ years in a technical customer-facing role (e.g., TSE, TAM, Solutions Engineer, or similar)
• Ability to strategically leverage AI/LLM tools to synthesize technical information, accelerate health reviews, and produce clear customer-facing insights at pace
• Experience working with enterprise customers and cross-functional teams (especially Product, Engineering, Customer Success, and Professional Services)
• Comfort operating in a fast-paced, high-growth environment — with a bias for clarity, ownership, and collaboration