Account Manager (Life Sciences)

Join our Customer Success team as an Account Manager in the Life Sciences sector. You will be responsible for developing relationships with clients, maximizing product usage, and collaborating with the sales team to identify growth opportunities. You will manage a portfolio of clients, serve as their main point of contact, and extract valuable insights to inform our business strategy. Prior experience in the life sciences industry is not required, but a strong background in account management and client relationship experience is essential.

• Maximizing retention rate across the book of business and driving adoption of AlphaSense solutions into other business units of existing clients.
• Identifying revenue at risk and collaborating with Account Executives to identify growth opportunities within the book of business.
• Cultivating relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than a vendor.

• Prior experience in any of the industries above is not required to apply. We assess for account management skill and client relationship experience. Industry knowledge can be built on the job
• A subject matter expert: You excel at what you do and know how to succeed within your role. This includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
• Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers
• Relationship-driven: You have a strong ability to develop instant rapport with new people and you've demonstrated success at managing and growing relationships within Fortune 1000 clients
• You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment
• A strong communicator: You'll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You'll need to distill and explain complex issues in simple terms
• Commercially accountable: You have at least three years of experience in an account management role where you owned retention and growth for an existing book of business. You've carried renewal and expansion targets for client accounts you managed after the initial sale
• Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly