Account Manager (Consulting & Professional Services)

Join our Customer Success team as an Account Manager, where you'll be the main point of contact for our Corporate clients. You'll develop strong relationships, manage a portfolio of clients, and collaborate with account executives to identify growth opportunities. Your key performance indicators will include retention rate and the identification of growth opportunities. This is a remote position with opportunities for professional growth and development.

• Maximizing retention rate across the book of business and driving adoption of AlphaSense solutions.
• Identifying revenue at risk and collaborating with Account Executives to identify growth opportunities.
• Cultivating relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner.

• A note on industry background: Prior experience in any of the industries above is not required to apply. We assess for account management skill and client relationship experience. Industry knowledge can be built on the job
• You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment
• Relationship-driven: You have a strong ability to develop instant rapport with new people and you've demonstrated success at managing and growing relationships within Fortune 1000 clients
• A subject matter expert: You excel at what you do and know how to succeed within your role. This includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
• A strong communicator: You'll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You'll need to distill and explain complex issues in simple terms
• Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
• Commercially accountable: You have at least three years of experience in an account management role where you owned retention and growth for an existing book of business. You've carried renewal and expansion targets for client accounts you managed after the initial sale
• Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers