FIELD PERFORMANCE SPECIALIST

Join MSX International, a global leader in automotive solutions. As a Field Performance Specialist, you will evaluate dealer operations, coach staff on sales techniques and customer service, monitor progress, and track key performance metrics. This role requires proven experience in dealer or aftermarket automotive service operations, strong coaching and mentoring skills, and the ability to travel to dealer locations.

• Evaluar las operaciones actuales del concesionario para identificar ineficiencias y oportunidades de mejora en el rendimiento.
• Capacitar y asesorar al personal del concesionario en técnicas de ventas y estándares de servicio al cliente para lograr los objetivos del plan de negocios.
• Monitorear el progreso del concesionario entre las acciones de apoyo, proporcionando retroalimentación y apoyo continuo.

• Proven experience in dealer or aftermarket automotive service operations.

• Strong coaching and mentoring skills with the ability to motivate and develop dealer staff.

• Excellent analytical skills to evaluate performance metrics and identify areas for improvement.

• Strong communication and interpersonal skills to build effective relationships with dealer staff and management.

• Ability to travel to dealer locations for on-site support and evaluations.

• Knowledge of dealer fixed operations and business objectives.

• Experience implementing customer service best practices and sales techniques.

• Ability to work independently and manage multiple priorities.

• Ability to leverage relationships to identify and sell the business case for change.

• Analyzing data from dealer financials and operational assessments to establish improvement action plans.

• Demonstrated proficiency with PC applications in a Windows environment.

• Ability to influence the sales personnel and technicians in the training processes and monitor the results.

• Bachelor's Degree (preferred)

Additional Information

• 80% Travel required

• Overnight travel required

• Have the ability to accommodate working from home office or remote location equally

• You will receive ongoing support, coaching, and development from Regional and Market Team Leaders to ensure your success

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.