Mobile Service Field Specialist

Join MSX International, a leading partner to automotive brands worldwide. As a Mobile Service Business Consultant & Performance Coach, you will drive business growth, implement change management, and provide hands-on technical training. This role requires a passion for customer experience, consultative sales, and retail leadership.

• Consulting with dealership owners and management teams to promote and implement mobile service programs, focusing on business growth and profitability.
• Implementing new processes, analyzing key performance indicators (KPIs), and addressing any issues within dealership operations to improve performance.
• Providing hands-on technical training to technicians in the field, demonstrating procedures, and ensuring they are equipped to deliver high-quality service.

• Passionate, resilient, and persuasive. Ability to talk to every level at the dealership and share best practices

• High School diploma (bachelor’s degree preferred)

• 3+ years of customer-facing experience in automotive industry

Skills:

• Must have a wide-ranging background in automotive industry with corporate and retail knowledge.

• Knowledge of automotive service tools & equipment

• Ability to train Technicians on Mobile Service tools & equipment

• Understanding basic automotive systems to effectively communicate to technicians and Coordinators.

• Knowledge of Automotive Service Sales Process & Techniques

• Ability to deliver sales training to MS Coordinators & Advisors

• Must have rich experience in automotive training and facilitation.

• Knowledge of automotive parts operations

• Must have excellent written and verbal communication skills.

• Proven record of accomplishment with program leadership.

• Excellent Organizational skills

Competencies:

• Strong communication skills, both oral and written

• Strong analytical skills

• Strong problem-solving skills

• Exceptional collaboration and persuasion skills

• Strong initiative and motivation

Bonus Points If You Have..

• Bachelor’s Degree

• 5+ years of experience in automotive industry. Service in an aftermarket or dealership environment is a plus. Retail automotive experience is a plus.

• Exceptional public speaking and presentation skills. You should be able to command a room of 20 people or a 1-on-1 meeting with an owner.

Additional Information

Physical requirements: This is a physically demanding field role as you will be responsible for demonstrating and training Mobile Service Van repair processes and procedures. To effectively train our teams, you must be able to:

• Effectively observe and demonstrate Mobile Service procedures, requiring prolonged standing, walking, bending, crouching, kneeling, and crawling under vehicles or reaching into engine bays.

• Conduct van discovery training, consisting of frequently moving parts, tools, and equipment often weighing 10-50 lbs.

• Work in outdoor environments with varied temperatures & inclement weather alongside technicians.

• Ability to travel 80% of the time (both driving and flying)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $70k to $84k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.