Automotive Operations Specialist

Join MSX International, a global leader in automotive operations. As an Operations Specialist, you will evaluate dealer operations, identify inefficiencies, and recommend performance improvements. You will coach and mentor dealer staff, monitor progress, and track key performance metrics. This role requires proven experience in dealer or aftermarket automotive service operations, strong coaching and mentoring skills, and excellent analytical skills. A bachelor's degree is preferred, but a high school diploma or GED is required.

• Evaluar las operaciones actuales del concesionario para identificar ineficiencias y oportunidades de mejora en el rendimiento.
• Capacitar y asesorar al personal del concesionario en técnicas de ventas y estándares de servicio al cliente para lograr los objetivos del plan de negocios.
• Monitorear el progreso del concesionario, documentar las acciones tomadas y proporcionar recomendaciones basadas en las visitas de apoyo en el sitio.

• Proven experience in dealer or aftermarket automotive service operations.

• Strong coaching and mentoring skills with the ability to motivate and develop dealer staff.

• Excellent analytical skills to evaluate performance metrics and identify areas for improvement.

• Strong communication and interpersonal skills to build effective relationships with dealer staff and management.

• Ability to travel to dealer locations for on-site support and evaluations.

• Knowledge of dealer fixed operations and business objectives.

• Experience implementing customer service best practices and sales techniques.

• Ability to work independently and manage multiple priorities.

• Ability to leverage relationships to identify and sell the business case for change.

• Analyzing data from dealer financials and operational assessments to establish improvement action plans.

• Demonstrated proficiency with PC applications in a Windows environment.

• Ability to influence the sales personnel and technicians in the training processes and monitor the results.

• Bachelor's Degree (preferred) but High school diploma or General Equivalency Diploma (GED) is required

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $60k to $74k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.