Vice President of Product Strategy (Technology Workflows)

Join ServiceNow as the Vice President of Product Strategy for Technology Workflows. In this senior individual contributor role, you will partner with the SVP of Technology Workflows and the General Managers and Product Leaders of each business unit. You will shape the long-term roadmap direction, budget allocations, staffing decisions, pricing, partnerships, and acquisitions. Your work will have a significant impact on the direction of the business without the machinery of owning it.

• Establecer y defender la posición estratégica a largo plazo para los flujos de trabajo tecnológicos, manteniéndola actualizada a medida que evoluciona el panorama de la inteligencia artificial.
• Definir el tamaño del mercado y la categoría del negocio, incluyendo la identificación del mercado direccionable actual y futuro.
• Desarrollar y mantener el marco de socios y ecosistemas, identificando qué socios son relevantes y cómo encajan en la estrategia general.

• Strong commercial instincts across pricing, packaging, and market sizing
• 15+ years in enterprise software with a focus on technical IT or production operations – or direct experience running technical estates, with significant time spent operating at or alongside the executive table
• Experience with development and ownership of a strategic position that changed what a business did—not a deck that circulated, a decision that moved
• Strong analytical and presentation skills in deeply technical fields. An engineering degree with 10+ years of product leadership/product development experience and an MBA with 10+ years of business leadership and execution are assets
• Deep domain knowledge in how hardware and software is built, deployed, and run, and the tooling and tech stacks involved. You must be able to hold a technical conversation with a startup CTO and tell whether the architecture claim is real. You must be able to converse with customers and practitioners in their own vernacular and understand how they do their work and the ecosystem of tools they use to get it done
• Experience evaluating companies for acquisition, acquihire, or deep partnership, including forming an independent technical view and coordinating diligence across product and engineering
• Experience integrating AI into work processes, strategic direction, or problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-influenced insights, or examining how AI changes your function or industry
• Executive presence with external audiences, including large enterprise CIOs and startup founders. You will be the most senior product voice in the room more often than not
• Comfort operating without a team. You build coalitions, borrow capacity, and get outcomes through people who do not report to you
• Exceptional written communication. This role persuades senior leaders in prose and in pre-reads, often before ever presenting live
• Strong analytical skills and the willingness to challenge an analysis you were handed
• A strong full-stack understanding of on-premise infrastructure, the public cloud, DevOps practices, how software is created/deployed/run, and the tooling and engineering practices along the way
• Background spanning both the IT estate and the production/DevOps estate
• Prior experience at, a close partnership with, or deep experience using tools like observability, DevOps and CI/CD pipelines, Agentic platforms, and public cloud
• Venture, corporate development, or investment banking exposure alongside a product career