Director of Customer Engagement Strategy & Operations (Moveworks from ServiceNow)

Join Moveworks from ServiceNow as the Director of Customer Engagement Strategy & Operations. In this high-impact role, you will shape and execute the customer engagement strategy for the executive team, represent the executive team in strategic customer and partner interactions, and drive new business opportunities. You will work closely with Sales, Business Development, and Product, and be a trusted extension of the executive team. This position requires five days a week in-office at the Moveworks from ServiceNow office in Mountain View, CA.

• Shape and execute the customer engagement strategy for the Moveworks from ServiceNow executive team, representing the executive team in their most strategic customer and partner interactions.
• Partner with Sales, Business Development, and Product to identify and bring forward high-impact customer and partner opportunities that drive new business.
• Establish and run the operating rhythm and AI-enabled workflows that keep strategic engagement prioritized, prepared, and translated into action.

• AI native; fluent with AI tools for research, synthesis, communication, and workflow automation
• Based in or willing to relocate to the San Francisco Bay Area, five days per week in-office in Mountain View, CA, and present when key Principals are in the office
• 10+ years in management consulting, product, sales, strategy and operations in a technology company, or similar functions; Prior experience in AI or SaaS preferred
• Product fluency in AI and enterprise SaaS, able to connect technical capabilities to customer outcomes: experience with enterprise AI platforms (for example, ServiceNow, Moveworks) a plus
• Executive presence with outstanding verbal and written communication, equally fluent presenting to a C-suite audience and crafting a tight strategic narrative
• Proven operator in high-stakes, cross-functional environments, able to build consensus among senior stakeholders and drive results
• A track record of earning the trust of senior executives and speaking and acting on their behalf with credibility, judgment, and discretion
• Exceptional judgment in ambiguity, comfortable operating at speed with high visibility, and clear on when to act on your own and when to escalate