Director of Account Management (The Points Guy)

Join The Points Guy (TPG) as the Director of Account Management. In this role, you will lead the strategy, performance, and execution of TPG's partner relationships across various sectors. You will manage a team of Account Managers, drive growth with strategic partners, and coordinate cross-functionally to ensure partner goals translate into business outcomes. This position offers a hybrid schedule, flexible PTO, and a range of benefits supporting family planning, mentorship, community impact, and wellness.

• Lead the strategy, performance, and execution of TPG's partner relationships across various sectors, ensuring partner success and sustainable growth.
• Manage a team of Account Managers, overseeing day-to-day partner engagement, renewals, and satisfaction, while personally driving growth with TPG's most strategic partners.
• Coordinate cross-functionally with editorial, performance marketing, and product teams to ensure seamless execution of partner activations and campaigns.

• Skilled at DataBricks, Excel, Claude, and AI-native tools
• Strong communication, storytelling, and negotiation skills, with executive-level presence and comfort managing complex relationships
• Deep commercial and analytical acumen — able to use partner and performance data to inform strategy and decision-making
• Proven success managing enterprise-level partner relationships, ideally within travel, loyalty, fintech, or media
• Excellent cross-functional collaboration skills, with experience partnering with editorial, marketing, and product teams
• Track record of developing talent and scaling high-performing, partner-centric teams
• 6–8+ years of experience in Account Management, Partnerships, or Customer Success, including 2+ years in team leadership