Senior Presales Engineer

Join Twilio's Regulated Verticals Communications team as a Senior Solutions Engineer. In this remote-first role, you will partner with Account Executives to execute pre-sales activities, help customers achieve success, and establish yourself as a trusted advisor. You will build and present engaging customer product demonstrations, identify and solve problems, and contribute to the broader Twilio Solutions Engineering community. Enjoy benefits such as generous annual time off, comprehensive health programs, and work-from-home opportunities.

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.

• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
• Previous software development experience or working knowledge in one or more of the following areas:
• 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Experience with sales methodologies
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus