Principal Product Manager

Join Twilio as a Principal Product Manager, where you will lead the strategic email data plane integrations strategy. You will navigate complex infrastructure challenges, partner with key external and internal partners, and transform ambiguity into resilient, scalable systems. You will be a subject matter expert on email, cross-channel, and partner integrations, and will develop and lead the multi-year product roadmap for your domain. This role offers the opportunity to work from home, generous annual time off, comprehensive health programs, and various other benefits.

• Lead and own the strategic email data plane integrations strategy, navigating complex infrastructure challenges and partnering with key stakeholders.
• Develop and lead the multi-year product roadmap for the email domain, driving development from concept through launch and ongoing maturity.
• Collaborate with adjacent product managers and partner with GTM stakeholders to ensure successful and measurable delivery of commitments.

• Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives
• Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions
• Strong understanding of Amazon Web Services Cloud services. Understanding of Microsoft Azure Cloud services is also strongly desired
• Experience in APIs or platform products, including designing for reliability, scale, and developer usability
• 10+ years experience in product management, with 5+ years in the email domain. You are known as an expert, with a proven track record of outcomes, and shaping the strategy of communication products
• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics