Principal Presales Engineer

Join Twilio as a Principal Presales Engineer, a key role in our sales team responsible for delivering technical wins for customer accounts. You will lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, and build customer trust in Twilio solutions. This position offers autonomy, leadership opportunities, and the chance to make a significant impact in the future of communications.

• Lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions.
• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation.

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
• Building with REST APIs
• Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting
• Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Excellent communicator and presenter able to gain audience confidence
• Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests
• Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience in one or more of the following areas:
• Backend (Java, C#, Node.js, Python, PHP)
• Experience with new business accounts and evangelizing new use cases and technology
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Previous experience in Telecom, SIP, Contact Center, or Security
• Experience with sales methodologies