Principal Presales Product Specialist

Join Twilio as a Principal Presales Product Specialist, where you will architect and validate complex, multi-product opportunities. You will serve as the regional technical authority, partnering with Generalist Solutions Engineers and Account Executives, while also engaging with Enterprise Strategists and Value Engineers. Your role will involve leading technical discovery, solution mapping, and validation strategy, as well as documenting customer patterns and technical shifts. You will also act as a thought leader on trust, identity, security, fraud, and compliance trends.

• Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems, often across multiple teams, regions, and lines of business.
• Lead technical discovery, solution mapping, and validation strategy to remove architectural risk and secure stakeholder alignment.
• Build and deliver executive/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.

• Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap
• Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles (discovery → architecture → validation → proposal support)
• Proven ability to build durable cross-functional partnerships (Sales, SE leadership, Product, Engineering, Marketing) and drive outcomes through influence
• 4+ years depth in at least one trust-related domain (identity verification, authentication, security, fraud/abuse, compliance), including:
• 7+ years progressive presales experience (solutions engineering, sales engineering, or specialist overlay), including complex solution architecture
• Strong executive communication skills: ability to influence C-level and senior technical audiences with crisp architecture narratives and tradeoffs
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness
• Experience operating as a regional technical authority (standard-setting, coaching, asset creation) rather than only deal-by-deal support
• Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions
• Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures
• Track record building repeatable architectures/plays that scale across teams