Spa Experience Coordinator | Casual

As a Spa Attendant, the organizational support you provide to the Spa team will ensure Fairmont Spa is operating efficiently, to safety standard and uncompromising attention to our Guests.

Hourly Rate: $27.54

What you will be doing:

Responsible for providing impeccable guest service within Fairmont & Leading Quality Assurance (LQA) standards.  Areas of responsibility will include, but are not limited to the Fairmont Spa.  Additional requirements are as follows:

• Provide timely, personalized, friendly and efficient service to our discerning guests.
• Organize time to ensure folding of laundry and robes for facilities and locker room areas, daily
• Ensure that overall cleanliness and maintenance of our spa exceeds expectations.
• Report deficiencies of any equipment to spa leadership.
• Assist in the operation of all spa departments as required.
• Maintain the facility in peak sanitary condition at all times.
• Maintain locker rooms and fitness center in a tidy manner.
• Maintain proper stock levels for toiletries in locker room vanities.
• Maintain linen inventory to and from laundry on a scheduled basis.
• Direct Guests to appointments and assist them in every way possible.
• Assist Guests with tour and use of lounge facilities (Ex:  experience showers, heated bench, etc).
• Ensure stocking of al towels, oshi’s, and fruit in the fitness center prior to spa opening and throughout the day as needed.
• Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations.
• To promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures.
• Follow policies, procedures and service standards.
• Maintain atmosphere of aloha spirit; be alert to all guests’ needs and requests.
• Organize time so all side work is completed according to shift demand.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• To contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings.
• Check with manager before leaving shift.  Bring any concerns to the attention of the Manager On Duty.
• Prepare Food and Beverage offerings each morning, while maintaining adequate levels throughout the day
• Daily Disinfection of Spa Slippers
• Maintain a cohesive list of assigned guest lockers
• Remain present in the locker room throughout the day to be present for guests

Schedule:  Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.