Director of Rooms

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:

Strategic Leadership

• Serve as a member of the Hotel Executive Committee, contributing to the development, execution, and achievement of the property's strategic business plan.
• Translate organizational objectives into actionable departmental strategies that drive guest satisfaction, market positioning, and profitability.
• Lead the Rooms Division in alignment with Fairmont, Accor Luxury, Forbes Travel Guide, and LQA service standards.
• Act as the Rooms Division ambassador, cultivating a culture of excellence, accountability, and continuous improvement.

Guest Experience & Service Excellence

• Champion a guest-centric service culture, ensuring every arrival, stay, and departure exceeds expectations.
• Drive performance against key guest satisfaction metrics, including Guest Voice, TrustYou, LQA, and internal service benchmarks.
• Lead hotel-wide service recovery strategies and ensure prompt, personalized resolution of guest concerns.
• Collaborate with operational leaders to continuously enhance the luxury guest journey and identify opportunities for innovation.

Operational Leadership

• Provide strategic and operational leadership across Front Office, Housekeeping, Fairmont Gold, Guest Services, Loyalty and ALL member experience, Royal Service, the Health Club, and Valet and Transportation.
• Keep cleanliness, presentation and operational readiness at the highest standard throughout the hotel.
• Lead operational audits, quality assurance and compliance reviews.
• Serve as primary liaison with third-party valet operators and key Rooms partners.

Financial & Commercial Performance

• Develop and manage annual operating budgets, capital planning requirements, and monthly forecasts for all Rooms Division departments.
• Drive departmental profitability through labor management, productivity optimization, expense control, and revenue-enhancement initiatives.
• Partner closely with the Revenue Management team to maximize RevPAR, ADR, occupancy, and total hotel profitability.
• Leverage business intelligence, operational analytics, and forecasting tools to support data-driven decision making.
• Ensure accountability for financial results and achievement of departmental KPIs.

Talent Development & Culture

• Build and sustain a high-performance culture focused on engagement, inclusion, recognition, and continuous growth.
• Lead succession planning initiatives and develop a strong pipeline of future leaders within the Rooms Division.
• Coach, mentor, and develop Department Heads and emerging leaders through regular performance and career development conversations.
• Partner with Talent & Culture to attract, recruit, onboard, and retain top hospitality talent.
• Foster positive labor-management relations within a unionized environment.

Quality, Safety & Sustainability

• Ensure full compliance with all health, safety, security, and emergency preparedness standards.
• Promote a workplace culture focused on colleague wellbeing and psychological safety.
• Champion sustainability and responsible hospitality initiatives in alignment with Accor environmental goals.
• Maintain compliance with all corporate, legislative, and brand standards.

Partnership & Stakeholder Management

• Serve as the primary liaison with Third Party Valet operators and key Rooms Division service partners.
• Collaborate closely with the Director, Food & Beverage, Director, Spa, Executive Chef and other Executive Committee members to deliver an integrated luxury guest experience.
• Represent the hotel professionally with owners, brand partners, community organizations, and industry stakeholders as required.

What is in it for you:

• Salary Range: $150,000 – $190,000 USD
• Discounted hotel rooms and food & beverage rates at our sister properties around the globe
• Learning programs through our Academies to help you grow and perform at your full potential
• A seat on the Executive Committee of one of Los Angeles’s most iconic hotels
• Opportunity to grow your career across Fairmont and Accor’s global luxury portfolio
• The chance to make a difference through Corporate Social Responsibility activities like Planet 21 and WATCH
• [Health benefits, 401(k), relocation assistance if applicable, other perks]