Call Center Supervisor

Join Hard Rock Biloxi as a Call Center Supervisor. In this role, you will monitor day-to-day operations, supervise the reservations process, execute the hotel's sell strategy, and provide support to Reservation/PBX staff. You will also be responsible for scheduling, coordinating breaks, and payroll, as well as processing shift reports and observing agent performance. Additionally, you will establish and maintain close working relationships with all departments, make suggestions for improvements, and mentor agents.

• Surveiller les opérations quotidiennes pour garantir que le département atteint ses objectifs.
• Produire et maintenir un environnement de travail positif, où les employés peuvent s'épanouir.
• Superviser le processus de réservation, en veillant à ce qu'un service rapide et courtois soit fourni.