Call Center Supervisor

Bally's Interactive

Biloxi, United States Posted October 28, 2026

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On-site Full-time Mid level
Job Description

Join Hard Rock Biloxi as a Call Center Supervisor. In this role, you will monitor day-to-day operations, supervise the reservations process, execute the hotel's sell strategy, and provide support to Reservation/PBX staff. You will also assist with scheduling, payroll, and performance appraisals, while maintaining a positive work environment and promoting safety awareness.

  • Surveiller les opérations quotidiennes pour garantir que le département atteint ses objectifs.
  • Produire et maintenir un environnement de travail positif où les employés peuvent s'épanouir.
  • Superviser le processus de réservation, en veillant à ce qu'un service rapide, courtois et efficace soit fourni.
Required Skills
payroll
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