Danish speaking Enterprise Customer Success Manager - Amsterdam

Join HiBob, a fast-growing global HR platform, as an Enterprise Customer Success Manager. In this strategic role, you will manage a portfolio of 15-20 complex Enterprise customers across the Benelux region, building trusted partnerships with executive stakeholders and driving adoption of HiBob's suite of products. You will work closely with various internal teams and represent the voice of the customer.

• Eje una cartera estratégica de clientes empresariales en la región de Benelux, construyendo asociaciones de confianza a largo plazo con partes interesadas ejecutivas.
• Desarrollar y ejecutar planes de éxito personalizados alineados con los objetivos comerciales del cliente, los hitos de adopción, el uso del producto y los resultados comerciales medibles.
• Monitorear la salud del cliente, el uso del producto y los datos de participación para identificar proactivamente riesgos, oportunidades y tendencias del cliente.

• Own a strategic portfolio of Enterprise customers across the Benelux region, building trusted long-term partnerships with executive stakeholders.
• Build and execute tailored Success Plans aligned to customer business goals, adoption milestones, product usage and measurable business outcomes.
• Lead Executive Business Reviews (EBRs), strategic planning sessions, adoption workshops and roadmap conversations with senior stakeholders.
• Build multi-threaded relationships across HR, People, IT, Finance, Procurement and executive leadership to maximise adoption and long-term customer value.
• Monitor customer health, product usage and engagement data to proactively identify risks, opportunities and customer trends.
• Develop and execute risk mitigation plans that improve customer retention and long-term success.
• Drive adoption across HiBob's suite of products by aligning platform capabilities to customer business priorities.
• Partner closely with Account Managers and Renewal Managers to support strategic renewal planning and identify value-led expansion opportunities.
• Represent the voice of the customer internally by collaborating with Product, Engineering, Marketing, Professional Services and Support teams.
• Maintain high-quality account documentation including stakeholder maps, Success Plans, executive summaries, renewal strategies and risk assessments.
• Leverage AI and customer intelligence tools to improve account preparation, customer engagement, documentation and productivity.