Vice President of Customer Success

Join EvenUp, a rapidly growing AI-driven platform in the legal tech industry. As the Vice President of Customer Success, you will lead our post-sales organization, drive AI adoption and change management, and establish high-trust customer partnerships. You will collaborate closely with executive leadership and cross-functional teams to ensure our post-sales engine scales seamlessly with our rapid revenue growth. Enjoy flexible working hours, virtual team events, and a variety of benefits including medical, dental, and vision insurance, flexible paid time off, and a 401k for US-based employees.

• Lead and manage the post-sales organization, including AI Adoption, Customer Success Management, Customer Support, Account Management, and Strategic Account teams.
• Drive change management, product adoption, and value realization across personal injury firm clients, ensuring successful integration of AI workflows.
• Collaborate closely with executive leadership to transition customer workflows toward proactive case management, elevate account retention, and lead complex product launches.

• Proven Executive Leadership: 15+ years of Customer Success and Account Management leadership experience in high-growth vertical SaaS, enterprise software, or legaltech environments, with a track record leading VP or Senior Director-level organizations
• Mastery in AI Change Management: Demonstrated experience guiding enterprise customers through disruptive technology adoption, driving value realization, and consulting clients on workflow transformation
• Data-Driven & Scalable Operational Mindset: Strong analytical and operational acumen to build playbooks, structure CS team performance metrics, and scale customer operations rapidly
• Track Record of Revenue & Account Growth: Proven history of driving gross revenue retention and net revenue retention (NRR), executing complex contract renewals/expansions, and turning around at-risk customer relationships
• Strategic Cross-Functional Execution: Ability to partner effectively with C-suite executives (CRO, Product Leadership) and drive cross-functional alignment on complex, high-stakes customer deployments