Dutch speaking Enterprise Customer Success Manager

Join HiBob, a fast-growing global HR platform, as an Enterprise Customer Success Manager. In this strategic role, you will manage a portfolio of 20-30 complex Enterprise customers across the Benelux region, building trusted long-term partnerships with executive stakeholders and driving adoption of HiBob's suite of products. You will collaborate closely with various internal teams and represent the voice of the customer.

• Beheer een strategisch portfolio van Enterprise-klanten in de Benelux-regio en bouw langdurige partnerschappen op met belangrijke belanghebbenden.
• Ontwikkel en voer op maat gemaakte Succesplannen uit die zijn afgestemd op de zakelijke doelstellingen van de klant, adoptie-mijlpalen en meetbare bedrijfsresultaten.
• Leid Executive Business Reviews, strategische planningssessies en adoptieworkshops met senior belanghebbenden.

• Own a strategic portfolio of Enterprise customers across the Benelux region, building trusted long-term partnerships with executive stakeholders.
• Build and execute tailored Success Plans aligned to customer business goals, adoption milestones, product usage and measurable business outcomes.
• Lead Executive Business Reviews (EBRs), strategic planning sessions, adoption workshops and roadmap conversations with senior stakeholders.
• Build multi-threaded relationships across HR, People, IT, Finance, Procurement and executive leadership to maximise adoption and long-term customer value.
• Monitor customer health, product usage and engagement data to proactively identify risks, opportunities and customer trends.
• Develop and execute risk mitigation plans that improve customer retention and long-term success.
• Drive adoption across HiBob's suite of products by aligning platform capabilities to customer business priorities.
• Partner closely with Account Managers and Renewal Managers to support strategic renewal planning and identify value-led expansion opportunities.
• Represent the voice of the customer internally by collaborating with Product, Engineering, Marketing, Professional Services and Support teams.
• Maintain high-quality account documentation including stakeholder maps, Success Plans, executive summaries, renewal strategies and risk assessments.
• Leverage AI and customer intelligence tools to improve account preparation, customer engagement, documentation and productivity.