Learning & Quality Manager

As Learning & Quality Manager you'll drive, direct and coordinate the timely and structured learning experiences, support the leadership team and their departments on all quality improvement activities, operational training requirements and career development programs to all colleagues, to improve and maintain job performance and to ensure that all colleagues are meeting the company standards. You will report to the Hotel Manager.

The role is deliberately designed as a blend of learning leadership and hands-on execution — acting as the brand learning leader while personally delivering and anchoring key learning, storytelling, and service initiatives on the ground. The role ensures that Hotel Indigo's brand personality, Neighbourhood Story, and lifestyle service standards are consistently translated into everyday behaviours, enabling the hotel to deliver a distinctive, locally rooted guest experience while meeting IHG brand expectations.