Assistant Director of Rooms

Great guest experiences start with a team that feels supported, confident and inspired. At Kimpton Shinjuku Tokyo, we’re looking for an Assistant Director of Rooms to help lead our Rooms operations, oversee Housekeeping and champion Learning & Development across the hotel. Working closely with our Director of Rooms and People & Culture team, you’ll help colleagues grow and turn our service standards into warm, personal experiences for our guests.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Supporting the Director of Rooms in managing daily operations, resolving guest concerns and bringing departments together to deliver a seamless stay
• Overseeing Housekeeping through the department’s leadership team, ensuring guest rooms and public areas meet our standards for cleanliness, presentation and comfort
• Reviewing staffing, productivity, costs and supplies, while coordinating room readiness and maintenance with Front Office and Engineering
• Leading Learning & Development across the hotel, identifying learning needs with People & Culture and department heads, and creating an annual learning plan
• Organising and delivering orientation, brand and service training, and leadership development programmes
• Coaching departmental trainers, supporting on-the-job learning and coordinating IHG learning programmes
• Tracking learning completion and assessing how training translates into stronger skills, improved service and better guest experiences Reporting to the Director of Rooms, you’ll oversee the Housekeeping leader and work closely with People & Culture on hotelwide learning priorities. This combined role includes planned, dedicated time for Learning & Development alongside your Rooms responsibilities. What we need from you:
• Hotel Rooms management experience, with a sound understanding of Housekeeping operations, service quality and team performance
• Experience coaching colleagues, delivering training or supporting on-the-job development. Previous experience in a dedicated L&D role is not essential, but a passion for developing people is
• Strong communication skills in Japanese and English, with the ability to facilitate training, coordinate across departments and prepare business reports
• The ability to balance operational priorities with planned learning activities and follow through on improvements
• Confidence in reviewing budgets, operational performance and learning records
• Experience in a luxury or lifestyle hotel is an advantage, as is familiarity with IHG standards and learning programmes