Claims Training & Operations Specialist

Provide claims systems training for new Claims Consultants and Division Claim Managers across all lines of business. Partner with system vendors and third-party support teams to resolve issues, enhance system functionality, and maximize productivity. Coordinate with Information Technology on system-related issues, including changes to existing systems and the design and implementation of new systems.

Serve as administrator and liaison for the Claims SharePoint page, maintaining support information for Claims personnel. Administer the CounselLink electronic billing system, including adding new firms, applying firm rates, and assisting firms and Claims Consultants with billing and system issues. Monitor and enter manual off-panel payments related to claims billing and payment activity.

Provide regular tips, reference materials, and system guidance to Claims personnel to enhance productivity. Provide administrative and management support for Claims operations, systems activity, training coordination, reporting, and special projects. Support the Claims Communication Portal for internal and external users by establishing and maintaining law firm personnel accounts, managing user access, troubleshooting issues, responding to inquiries, and coordinating with technical support teams.

Support annual corporate audits by managing system access and data requests, validating claims data and reports, preparing audit documentation, and maintaining data integrity and confidentiality. Prepare and submit reports related to assigned projects, audits, systems activity, and Claims operations support. Participate in system development meetings, Claims training sessions, staff meetings, and claims meetings.

Perform other duties as assigned.