Manual Operations Associate

Provides operational support and servicing to all MedPro Group divisions, ensuring timely issuance of high-volume policies, endorsements, new business submissions, and other service requests. Processes high-volume new business, renewals, and midterm adjustments into a mainframe, Oasis, OnBase or database with a focus on accuracy and attention to detail. Evaluate and process coverage verification requests.

Reviews, assembles and issues policies and endorsements. Accountable for administrative tasks, including but not limited to; scanning, indexing, documentation, mailing and faxing. Updates SOP documentation for review by the Senior Manual Operations Associate or Manager.

Coordinate with Senior MOA to audit and train other Manual Operations team members as needed. Monitors daily reports/metrics and Induction pools per assigned business segment. Other duties as assigned.