Principal Presales Engineer (ISV HLS)

Join Twilio as a Principal Presales Engineer, where you'll play a critical role in enabling customers to build the future of communications. You'll lead the technical pre-sales relationship, drive technical discovery, propose architectures, demonstrate the product, and build customer trust in Twilio's solutions. This position offers autonomy, leadership opportunities, and the chance to make a significant impact in the ISV segment.

• Lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions.
• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
• Previous experience in Telecom, SIP, Contact Center, or Security
• Previous software development experience or working knowledge in one or more of the following areas:
• Experience with sales methodologies
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Excellent communicator and presenter able to gain audience confidence
• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture