Principal Product Designer (HR & Employee Experience)
ServiceNow
Santa Clara, CA, United States Posted September 11, 2026
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Salary Range
$221,200 - $387,100
Job Description
Join our team as a Principal Product Designer focused on HR and Employee Experience. In this role, you will design the future of work by creating specialized assistants, connectors, and integrations that drive real value for employees, managers, and HR business partners. You will prototype directly against large language models, bring consumer-grade instincts to enterprise-grade stakes, and partner with product and engineering teams from the earliest framing of a problem. This is a unique opportunity to shape the future of work and make a meaningful impact on millions of people across thousands of companies.
- Designing and prototyping specialized assistants and integrations that enhance employee experience and drive real value.
- Owning the design of complex HR and employee-lifecycle moments, translating complexity into simple and effective interactions.
- Partnering with product and engineering teams to shape the roadmap and ensure high-quality design decisions.
- We're looking for a designer/builder who has gone deep with large language models — prototyping with them, not just applying them at the surface — and who brings real depth in either HR/HCM or broader employee-facing workflow design, with sharp instincts for where automation earns trust and where it destroys it
- 15+ years of relevant design experience with strong first-principles thinking and a portfolio that shows a maker mentality and a track record of exceptional craft and interaction design judgment
- Experience designing complex, multi-stakeholder enterprise workflows; HR/HCM or Employee domain experience is a strong plus given the sensitivity and constraint-density of that space
- Your portfolio must include validation prototypes — working or near-working artifacts you used to test real interaction decisions with users, not concept renders
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Experience designing systems that stretch across multiple teams' roadmaps and integration points. Generative UI a plus
- Demonstrated hands-on experience designing and prototyping agentic assistants or AI-driven interaction patterns with frontier models
- A strong point of view and the standing to bring senior product and engineering partners along — able to make the case for a design decision and hold the line on quality under pressure — while staying genuinely, personally hands-on in the work
- Experience partnering directly with senior product and engineering leaders to shape a roadmap
- 10+ years designing complex software products, with recent, direct experience shipping AI-powered or agentic features
- BA/BS or higher in Design, HCI, or a related field, or equivalent experience
Required Skills
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