Senior Staff Inbound Product Manager, AI/Super Intelligence Control Tower Observability

ServiceNow

Santa Clara, California, United States Posted October 23, 2026

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On-site Full-time Senior
Job Description

We are looking for a highly motivated Staff / Senior Product Manager to help drive Observability for AI/SI Control Tower (SICT) — the product customers use to discover, govern, observe, and optimize their AI/SI estate. You will join the SICT Experience product area, a cross-functional team of product managers, designers, and engineers that owns how every user perceives, understands, and acts within SICT. You  will help define and deliverer the roadmap for evaluations, monitoring, and trace observability, so customers can see how their AI behaves, performs, and how risky it is — in one place — and detect anomalies before they reach production.
What you get to do in this role

  • Shape and deliver the roadmap for SICT Observability aligned with SICT's risk and compliance, security, and discovery capabilities.
  • Own evaluations and Judges — conversation and voice evaluations, plus out-of-the-box and custom Judges — so customers can score how their AI/SI behaves and performs.
  • Deliver per-asset monitoring and sampling controls that let customers balance signal quality against cost and detect anomalies early.
  • Drive trace redaction and gateway observability so every model call is visible and safe to inspect.
  • Partner closely with the observability platform and LLM gateway teams so the signals they produce show up in SICT as one coherent view of AI/SI behavior, performance, and risk.
  • Define and monitor success metrics for the area, including time to detect an anomaly.
Required Skills
cross-functional collaboration roadmapping compliance LLM
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