Senior Staff Inbound Product Manager, AI/Super Intelligence Control Tower - End to End Experience
ServiceNow
Santa Clara, California, United States Posted October 23, 2026
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Job Description
We are looking for a highly motivated Staff / Senior Product Manager to own role-based experiences and extensibility for AI/Super Intelligence Control Tower (SICT) — the product customers use to discover, govern, observe, and optimize their AI estate. You will join the SICT Experience product area, a cross-functional team of product managers, designers, and engineers that owns how every user perceives, understands, and acts within SICT. You will be responsible for defining the vision, strategy, and roadmap for persona-tailored experiences, upgrade-safe customization, and end-to-experiences — information architecture, UI frameworks, accessibility, and internationalization — so that SICT feels like one coherent product across the many business units that contribute to it.
What you get to do in this role
- Develop and communicate the vision, strategy, and roadmap for SICT role-based experiences and extensibility, aligned with the SICT Experience product area and the business units contributing to SICT.
- Identify the key SICT personas and, in partnership with contributing business units, define and deliver role-specific experiences that are consistent and non-duplicative.
- Develop a deep understanding of what customers want to customize, and deliver upgrade-safe customization and extension pathways — both traditional configuration and AI-driven experiences — so customers can fit SICT to their own AI/SI governance model without custom code.
- Own the SICT information architecture so users always know where they are and can reach any surface by a predictable path.
- Serve as the key product partner to the UI framework teams— influencing framework evolution, managing platform dependencies, and keeping the SICT experience layer fast, stable, and current across upgrades.
Required Skills
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