Director of Customer Success

Join Auror, a company dedicated to reducing retail crime through innovative technology. As the Director of Customer Success for North America, you will build and lead the customer success function in one of Auror's most strategic regions. You will directly lead the NA CS Lead, oversee their team, and manage select individual contributors. Your role will involve setting the strategy, owning the metrics, and executing the plan for customer success in North America.

• Own the North America Customer Success function, including strategy, metrics, and execution.
• Build and lead a team of leaders, focusing on talent development and performance.
• Drive customer retention and expansion, turning retention into a growth engine.