Customer Success Manager (Mid Market & Enterprise, West)

Join GoGuardian as a Customer Success Manager for the Mid Market & Enterprise segment in the West region. In this role, you will be responsible for driving customer retention, renewals, and revenue growth through strategic relationship management and proactive account planning. You will identify expansion opportunities, guide customers through onboarding and product adoption, and monitor account health to proactively address churn risks. As a trusted advisor, you will align GoGuardian's solutions with customer goals while advocating for customer needs across internal teams.

• Assurer un taux de renouvellement élevé en gérant et en cultivant les relations avec les clients, en identifiant et en abordant proactivement les défis.
• Reconnaître les opportunités de croissance des comptes en proposant des ventes incitatives et croisées des produits de GoGuardian pour répondre aux besoins évolutifs des clients.
• Diriger les nouveaux clients à travers l'implémentation et l'intégration, en garantissant une transition fluide vers la plateforme de GoGuardian et en soutenant l'adoption des produits.

• Practice detailed sales data hygiene in salesforce and other sales tools
• Fueled by the opportunity to truly impact the education landscape
• Something else? Tell us! We want to learn more about you…
• Skilled in navigating customer objections and negotiating toward value-based outcomes
• 3+ years of experience in Customer Success, Account Management, or a client-facing sales role
• Deep understanding of GoGuardian’s full product suite and ability to align solutions to district needs
• Able to work cross functionally with channel and sales
• Eager to take initiative in a fast-paced, ever-changing, dynamic environment
• Owns renewal and expansion motions, consistently delivering against ARR targets
• Proficient in Salesforce, including managing forecasts and building reports to inform account strategy