Senior Staff Inbound Product Manager (Conversational AI)

Join our team as a Senior Staff Inbound Product Manager specializing in Conversational AI. In this role, you will own the roadmap, vision, and requirements for conversational AI features, turning customer feedback into product improvements and roadmap priorities. You will guide product strategy, communicate product priorities, and work with multiple teams to bring high-quality products to life. Additionally, you will integrate usability studies, research, and market intelligence into product requirements to enhance user satisfaction. This position offers a range of benefits, including generous family leave, matched donations, annual learning stipends, flexible PTO, a competitive retirement plan, and paid volunteer time.

• Posséder la feuille de route, la vision et les exigences des fonctionnalités d'IA conversationnelle.
• Transformer les retours des clients en améliorations de produits et en priorités de feuille de route.
• Guider la stratégie produit qui nous prépare au succès alors que nous cherchons à croître à plus de 10 milliards de dollars de revenus.

• Strong prioritization skills and the discipline to focus on high impact activities
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-derived insights, or exploring AI's potential impact on the function or industry
• Experience defining and capturing product requirements and transforming them into a product roadmap
• 12+ years of software or enterprise product management experience
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Strong understanding of conversational AI, generative AI, agentic systems, or related technologies
• Experience being an enterprise customer or supporting enterprise customers through pilots, UAT, go-live, stabilization, or critical escalations
• Understanding of retrieval, knowledge bases, citations, prompt engineering, context engineering, and conversational orchestration
• Experience designing evaluation datasets, conducting comparative AI evaluations, and interpreting model-quality results
• Experience with enterprise AI products, including ServiceNow or similar Virtual Agent, Search, or AI Agent solutions
• Familiarity with design and collaboration tools such as Figma and Miro, and product-planning systems