Senior Technical Success Executive

Join SentinelOne as a Senior Technical Success Executive, where you will serve as the primary executive partner for our most strategically significant customer engagements. You will lead complex customer recoveries, build trusted relationships with customer executives, and drive technical value realization. This role requires expert cybersecurity technical acumen, cross-functional leadership, and commercial strategy.

• Assumer la responsabilité exécutive des situations client identifiées par le système d'alerte précoce, le programme des comptes critiques, la gestion de crise ou les escalades exécutives.
• Développer et posséder des plans de récupération et de succès exécutifs, définissant les jalons techniques, les plans d'engagement exécutif, la stratégie commerciale et les objectifs de réalisation de valeur.
• Diriger les efforts de récupération technique pour des situations client complexes, y compris les incidents majeurs, les pannes de produit, les défis de déploiement et les préoccupations opérationnelles en matière de sécurité.

• We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes
• Ability to manage multiple high-profile customer engagements simultaneously in a fast-paced environment
• Strong commercial acumen, including enterprise renewals, contract negotiations, executive commercial strategy, and long-term customer planning
• Cybersecurity industry experience is preferred
• Excellent analytical, problem-solving, and executive communication skills
• Experience partnering closely with Product Management, Engineering, and Technical Support organizations is preferred
• Experience in a Critical Accounts Program (CAP), executive customer advocacy, enterprise customer recovery, or similar strategic customer engagement program is preferred
• Experience as a Principal Technical Account Manager, Solutions Architect, Consulting Architect, Escalation Manager, Customer Reliability Engineer, or similar highly technical customer-facing leadership role is preferred
• Deep technical expertise in enterprise cybersecurity platforms, endpoint protection, cloud security, identity, SIEM, MDR, networking, or adjacent security technologies, with the ability to quickly understand complex customer environments and technical architectures
• Strong systems thinking with the ability to manage multiple technical workstreams simultaneously while maintaining executive-level customer confidence
• Ability to rapidly synthesize information across Product, Engineering, Support, telemetry, and customer environments to develop practical recovery strategies
• Ability to engage as a trusted technical advisor with CIOs, CISOs, CTOs, Security Architects, SOC leaders, Engineering leaders, and executive business stakeholders while translating technical complexity into executive decision-making
• 10 or more years of experience in Enterprise Customer Success, Technical Account Management, Professional Services, Sales Engineering, Solutions Architecture, Strategic Accounts, Consulting, or comparable executive customer-facing roles
• Demonstrated experience leading customers through major technical incidents, executive escalations, platform outages, or complex enterprise deployments
• Customer- and outcome-oriented mindset with a passion for solving complex enterprise customer challenges
• Previous Customer Success leadership, Strategic Account Management, or Professional Services leadership experience is preferred
• Strong executive presence with the ability to establish credibility quickly with Fortune 500 technology and business leaders
• Hands-on experience managing customer recovery during major incidents, platform outages, or enterprise-scale technical escalations is preferred
• Proven experience leading executive customer engagements involving complex technical, operational, or commercial challenges
• Demonstrated ability to influence senior stakeholders and drive cross-functional execution without direct authority
• Executive relationship management experience with Fortune 500 customers is preferred